Reference

Terms for your India account

Live Roulette, Wolf Pack, Football Strike and your UPI wallet actions all sit under one set of Terms & Conditions.

India account rulesUPI wallet contextLocal law appliesSupport contact paths
Explore the Lobby Read FAQ
p0ki Terms for your India account
CONTACT ROUTES

Support paths for terms questions

Questions about Terms & Conditions should reach the right queue, not a generic lobby chat. Tell us what clause, wallet action, account step or promo wording you are asking about, and include your registered mobile or email. We use that detail to locate the account record and reply with the relevant policy position.

Team online

Account terms desk

Use this path when your question concerns account opening, identity checks, access changes or closure under the Terms & Conditions. We may ask for account details before discussing any clause that affects your profile.

Wallet policy queue

Choose this route for terms linked to UPI, Paytm, PhonePe or Google Pay entries, including pending credits, withdrawal checks and name matching. Share the transaction reference so we can trace the wallet event.

Promo wording help

Contact this desk if you need a plain reading of promo terms, wagering conditions, expiry wording or excluded game lists. We explain how the written terms apply before you decide to join any offer.

ACCOUNT CARE

How we handle terms records

Our Terms & Conditions work with the account data we keep, the cookies that support login checks and the security steps used when money moves through the wallet.

Data tied to terms

We connect account records, wallet logs, device signals and support messages to the clauses that govern your account. This helps us explain why a term applied to a game round, payment check or access request.

Cookie use in clauses

Cookies may support login sessions, fraud checks and language settings mentioned in the Terms & Conditions. You can change browser settings, but some account functions may need cookies to confirm secure access.

Account security steps

The terms require you to keep login details private and tell us quickly if you see account activity you did not make. We may pause sensitive actions while we check ownership and recent wallet events.

Retention of records

We retain account, payment and support records for periods needed to meet legal, dispute and security purposes. When a record is no longer needed, we remove or reduce it under our internal handling process.

Change requests

If your name, mobile number, email or payment handle is wrong, contact support with proof that matches your account. Changes are not automatic because the terms require checks before sensitive data is updated.

Clause updates

We may revise the Terms & Conditions when laws, payment partner rules, game supply terms or account safety needs change. The current version on this page is the version you should read before using the account.

Terms questions before you join

Read these answers if you want the practical effect of the Terms & Conditions before you open an account. They focus on eligibility, data, payments, game rules, access and contact routes, so you can decide what to do with clear context.

They apply when you create an account, log in, use the lobby, enter a game, join a promo, send a support request or move funds through the wallet. Access also depends on local law where you are.

Yes. Game availability can depend on your location, account status, supplier rules and local law. If a title such as Live Roulette, Rocketon or Fishing God is unavailable, the terms allow access controls to apply.

Wallet clauses explain how we record deposits, withdrawals, transaction references, name checks and pending payment cases. UPI, Paytm, PhonePe and Google Pay actions may need extra checks before a balance update is final.

We may use your registered name, contact details, device signals, game history, wallet records and support messages to apply the Terms & Conditions. This helps us verify requests, settle disputes and protect account access.

Contact support with the detail you want changed and proof that matches the account. We check ownership first because the terms restrict changes to names, payment handles, email addresses and mobile numbers.

Send the clause, account detail and event date to support, and explain what you think is wrong. We will check account records, wallet logs or game settlement data before replying with the policy outcome.

Yes. We may update terms for legal, payment, security or game supplier reasons. When the wording changes, the version shown on this page sets the current account rules for future use.

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