Reference

Legal access for India accounts

p0ki sets out the rules that apply to account use, data handling, and verification when you join from India.

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p0ki Legal access for India accounts
CONTACT PATHS

Ways to reach our team

If you need a copy of a decision, want to query a hold, or need help with a data request, reach us from the account area or send a message to the email listed on your profile. We match each request with your account record, confirm what we need next, and keep the thread in one place so you do not repeat yourself. For urgent sign-in problems, use live chat first.

Team online

Live chat

Start here when you need a quick answer about terms, verification, or a locked session. We can read the request with your account history and point you to the right next step.

Email

Send a written request if you need a copy of a decision, a correction to your details, or a record check. We keep the thread attached to your profile for traceability.

Account form

Use the form inside your account when you want a change request tied to documents, cookies, or consent. It gives us the exact context, so we can answer without back-and-forth.

DATA AND CONSENT

How we handle records and cookies

We keep this policy tied to real account tasks. Your profile details, device logs, cookie choices, and payment traces are used to verify access, settle transactions, and answer change requests.

Account Data

We keep the details you share at sign-up, your login history, and any verification files you send. They are used for access control, settlement checks, and support, not for unrelated use.

Cookie Control

Cookies help us remember your session, language choice, and whether a device has been signed in before. You can clear them in your browser, though that may ask you to sign in again.

Session Security

We protect account access with password checks and device signals that help spot unusual sign-ins. If a session looks risky, we may ask for a fresh login or extra verification before anything changes.

Payment Trail

UPI, Paytm, and PhonePe records stay linked to your wallet history so deposits and reversals can be matched quickly. That makes it easier to confirm amounts, dates, and any pending step.

Record Retention

We keep records only for the time needed for law, audit, or dispute handling. When the retention period ends, the files are removed or anonymised according to our internal process.

Change Requests

If you need a correction to your name, phone number, or document set, send the request from your account. We check the record, ask for matching proof if needed, and reply with the result.

Account rights and access questions

These questions cover how access, data use, and request handling work on p0ki. We answer them in plain language so you can check what happens with your details, your device records, and any changes you ask us to make. If a local rule changes the answer for your region, the rule for your region applies.

Yes, where local law permits. We ask you to check your own eligibility before you continue, and we may limit access in a region where the service cannot be offered.

Usually your name, phone number, login details, and any verification files needed for account safety. If a rule or a payment check needs more, we ask only for the extra items required.

We use UPI, Paytm, and PhonePe records to match deposits, reversals, and wallet movements. That helps us settle the right amount and resolve a mismatch without relying on memory.

Yes. Send the request from your account area, share the correct details, and include proof if asked. We check the record against the profile we hold and then reply with the result.

We may ask for a new login, a code check, or a document match before the account moves again. That step protects your balance and keeps the record tied to the right person.

We keep records for the time needed for legal duties, audits, security work, or dispute handling. After that period, the record is removed or anonymised under our retention process.

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